Privacy Policy

• Contact details: name, phone number, and email address.
• Service address: the property location where plumbing work is requested.
• Service request details: the plumbing issue, service type, urgency, preferred appointment, and any photos you upload.
• Property and plumbing records: equipment, service history, warranties, and maintenance notes for properties we service.
• Appointment information: scheduled and completed visit details.
• Payment-related information: invoice balances and payment status. We do not store full payment card numbers in our database; card processing is handled by our payment processor.
• Communications: records of emails and text messages we send or receive related to your service.

• To schedule and perform plumbing services.
• To send transactional communications such as appointment confirmations, reminders, and technician-on-the-way notices.
• To prepare estimates and invoices.
• To maintain accurate property and service history records.
• To respond to your inquiries and service requests.

We do not automatically subscribe service-request customers to promotional marketing communications.

With your separate consent, we may send promotional communications such as seasonal campaigns, special offers, and customer reactivation messages. You may opt out of marketing communications at any time. Transactional communications (appointment confirmations, reminders, estimates, and invoices) are not marketing and are sent as part of servicing your account.

Photos you upload through the service request form are used to help our team prepare for your visit. Documents and records related to your service are stored within our operations platform and are accessible only to authorized staff.

Our website uses cookies and similar technologies for basic functionality. We may use an analytics platform to understand website usage. Nonessential analytics and tracking run only after you provide consent through our cookie controls. We do not transmit your name, phone number, email, service address, or plumbing problem details as analytics parameters.

We use the following categories of third-party providers:

• Base44 — application hosting, database, and authentication.
• Jotform — Google Reviews display widget on our homepage.
• Google — reviews and, if configured, website analytics.
• Email and SMS providers — transactional and, with consent, marketing messages.
• Payment processors — secure handling of invoice payments.

Each provider processes information subject to its own terms and privacy policy. We share only the information necessary to deliver the relevant service.

We retain customer, property, service history, and financial records for as long as necessary to provide services and to meet legal, accounting, warranty, and contractual obligations. Specific retention periods are subject to business and legal review.

Access to customer and operational data is restricted to authorized staff through role-based permissions and authentication. Integration credentials are stored server-side and are not exposed in frontend code. No security system is perfect, but we take reasonable safeguards to protect your information.

You may request access to, correction of, or deletion of your personal information, subject to legal and contractual retention obligations. To submit a privacy request, contact us at (352) 298-8041 or service@umatillaplumbing.com.

Questions about this policy can be directed to Umatilla Plumbing at (352) 298-8041.